Page Last Updated: Tuesday, 19 January 2016 11:02 EDT, 2016

Complex Operational and Organizational Problems

PROJECT: Developed Customer Financial Support Analyses

Dr. Dean S. Hartley III

Project Metadata Keywords
Label Name Other Year DurationYrs
Client Milliken & Co. Carpets Milliken & Co.
Dates 1983 0.5
Employer Milliken Inc
Partner N/A
Data collection
Financial analysis
Industrial issues


As marketing manager for Milliken's carpet business, I developed financial support analyses for our major customers.  This involved collecting financial information from all of these customers and developing a uniform presentation of the combined data so that each customer's financial information could be compared to a baseline.  This helped each individual customer in looking for best practices to improve its own business.  It also helped inform Milliken on the realities of its best customers capabilities for change, particularly in respect to the problems of too rapid growth.

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